Understand plans, seats and allowances

Subscriptions cover one workspace

A paid plan covers one workspace and includes a number of seats. A seat gives a person access to that workspace according to the role they hold. Scale supports managing multiple workspaces, but it does not include subscriptions for every business under a single payment.

Compare the included seats and signatures

Growth: $49 per month, 5 seats and 15 e-signatures per month. Pro: $99 per month, 15 seats and 30 e-signatures per month. Scale: $199 per month, 30 seats and 60 e-signatures per month. All prices are in USD, per workspace.

Understand additional usage

Additional seats cost $9 per seat, per month on paid plans, up to 200 seats per workspace. Additional e-signatures cost $0.90 each. These charges are separate from the base subscription.

Review the charges shown in the app before confirming a subscription or additional usage. Contact support if the displayed details do not match what you expect.

Know what Free includes

Free includes 2 users, 100 contacts, 100 companies and 15 emails per month. Products, quotes and invoices are unlimited; documents carry a watermark. Email open tracking is included. E-signatures are not included.

Choose around the work you need to do

Growth supports professional documents and everyday client communication. Pro adds Member access, team performance information and a client engagement timeline. Scale adds approval workflows, Approver access, white-label public links and multiple-workspace management. Review the complete comparison for the capabilities and limits that matter to your business.

Changes, cancellation and billing questions

Select your name in the sidebar, then Subscription in Account Settings. Review the current plan, billing period, Billing History and Payment Method. The page provides Manage, View Plans and payment Update controls. Review any next screen carefully before confirming a change; do not assume a plan selection has completed a purchase.

Cancel renewal without losing track of your records

Use the available subscription management controls to stop renewal. If you cannot complete it there, email team@moonbreak.com from the account’s billing email with the workspace name and a clear cancellation request before renewal. Keep the confirmation. Cancellation stops the next renewal and paid access continues through the current paid period; deleting an account is a separate action.

If a timely cancellation request is not reflected in billing, send us the original request and charge reference so we can investigate and correct any billing error.

Refunds and billing errors

Subscriptions and authorized usage charges are non-refundable for unused time, unused allowances or a mid-cycle cancellation. This does not affect refunds or other remedies required by law. Contact us about duplicate or incorrect charges; we will investigate and correct confirmed billing errors. Include the charge date and invoice reference, not full card details.