CONTACT
Tell us what you’re working on.
Get help with Moonbreak, talk through your workflow, or ask about your subscription. A little context helps us give you a more useful answer.
Product help and troubleshooting
Tell us what you were trying to do, what happened, and which workspace or page was involved. Include your browser and device, plus a screenshot with customer details removed if it helps. Never send a password, verification code, or payment card number.
Email product supportChoosing a plan for your business
Share your team size, the number of customers you manage, and whether you need approvals or branded public links. We can help you understand which plan covers your workflow. The pricing page lists included seats, usage allowances, and additional usage prices.
Compare plans and allowancesBilling, cancellation, and refunds
For a charge or subscription question, send the billing email, workspace name, charge date, and invoice reference if available. Explain whether you need help changing a plan, stopping renewal or correcting a charge. Paid access continues through the paid period after cancellation. Fees for unused time or allowances are non-refundable, subject to applicable legal rights and billing-error corrections. Do not send full payment details.
Contact billing supportPrivacy or account access
For a privacy request, identify the account or workspace involved and the information you are asking about. If your employer or client manages the workspace, its owner may need to handle the request. We may ask for proportionate information to verify your authority before discussing account data.
Send a privacy requestSecurity or abuse
Report suspected unauthorized access, a public document shared incorrectly, deceptive messages or a vulnerability. Include the approximate time, affected page or document reference and what you observed. Avoid sending passwords, session tokens or copies of another person’s customer data. Do not continue intrusive testing or access records you are not authorized to see.
Report a security or abuse concernPress, partnerships, and product feedback
Let us know your publication or organization, the purpose of your enquiry, and any relevant deadline. For product feedback, describe the task you want to accomplish and where the current workflow could be clearer.
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