HELP / TROUBLESHOOTING
Manage account access and business records
Find personal settings, protect workspace access and request help with account or data changes.
Personal settings and workspace details are different
Select your name in the sidebar to open Account Settings. Profile contains your personal name, email, photo and other profile details. Subscription contains the billing view. To edit the business identity on documents, open the workspace name and choose Workspace settings instead.
Keep sign-in access under your control
Use a unique password and an email account you can access. Use the app’s Change email flow when changing the sign-in address and complete the verification it requests. Do not share passwords, login codes or browser session data with teammates or support. Sign out when using a shared computer.
Review access when someone leaves
Have the workspace owner review the departing person’s membership and the work they handled. Identify open quotes, unpaid invoices and customer conversations that need a new owner. Retain necessary business records before changing access; removing a teammate is different from canceling a workspace subscription.
Request a copy, correction or deletion
Email team@moonbreak.com with the account or workspace involved, the records concerned and what you need. We may verify identity and authority. If another business controls the workspace, ask its owner about that business’s records; Moonbreak can help route the request. Do not send identity documents unless requested through an appropriate process.
Read about privacy requestsPlan account closure before deleting anything
Cancel renewal separately, identify records needed for accounting or customer agreements, and check the download or retention options available for those records. Contact support if you need help. Deleting an account is not a promise that every copy is immediately removed from backups, legal records or a recipient’s own files.