HELP / QUOTES & INVOICES
Create an invoice from an agreed quotation
Select the quote, review the amount due, add payment instructions and keep invoice status accurate.
Confirm what you are billing
Check the agreed quotation and the commercial arrangement before creating the invoice. Confirm which work is being billed, who should receive it and when payment is due. An invoice should make sense to the accounts contact even if they were not part of the original sales conversation.
Select the source quotation
Expand Invoicing and choose Create Invoice. The builder has three stages: Quote Selection, Notes & Details and Review. In Quote Selection, open Choose a quotation and select the correct customer’s quote, then choose Next Step. If it is missing, check your workspace, permissions and the quote’s state before creating another record.
Complete Notes & Details
Check the amount due, choose the due period and enter the payment terms and invoice notes. Payment terms should explain the payment instructions, including verified bank details when relevant. Notes can explain the billing stage or customer reference. Review these details against the agreement rather than treating the quotation total as the amount due for every invoice.
- Identify the quoted work and the relevant billing stage.
- State when payment is due.
- Explain how to pay and which reference to include.
- Provide a clear contact for invoice questions.
Bill a deposit or a stage clearly
If your agreement calls for staged billing, identify the stage and confirm how much is due now. Review other invoices for the same work so you do not charge twice. Do not assume a previous invoice or payment has been automatically deducted.
Make the billing stage explicit
Review, approve and publish
At Review, inspect the complete invoice rather than only the amount. If your Scale workspace uses invoice approval, complete that process before publishing. Open the customer-facing document and check the identity, recipient, amount and payment instructions.
Understand document approvalsSend a short, useful message
Tell the recipient what the invoice covers, when it is due and where the payment instructions are. Send it to the person responsible for processing payment, and include the customer’s agreed reference where needed.
Invoice email example
Update the status after confirming payment
Collect payment through your usual process. Once you have confirmed it, update the invoice record in Moonbreak. Review outstanding invoices regularly and follow up with a clear question. The workspace does not promise automatic payment collection or bank reconciliation.
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